Strong Interpersonal and communica t ion skills including ability to interact with senior members in the project board.
Ability to work independently with minimal supervision as a self-starter and chase down people/teams to achieve closure when required.
Ability to take end-to-end ownership of success of delivery by collaborating across teams and individuals.
An organized and planned approach to work with the ability to move things swiftly despite several dependencies. Appreciation of the need for documentation.
MS Excel - excel formulae, HTML-CSS
ROLES & RESPONSIBILITY:
Be the POC for campaigns, assign campaign build tasks, followup with the team and share creatives back to client for approval
Flag risks of missing SLAs due to client delays, capacity or knowledge related issues
Ensure that client KPIs are met
Cascade any process or client level changes to the Team Leads
Perform Root Cause Analysis for misses on SLAs and recommend corrective actions
Work with clients to improve quality of inputs through maintenance of standard input templates and checklists
Ensure that escalations are reviewed and next actions aligned with all stakeholders.
Ensure accurate reporting metrics for clients, prepare weekly/monthly decks and share with clients or managers as needed
Monitor and track deviations to standard processes and proactively flag risks
Ensure regular connect with team leads and skips with team members to get the pulse
Join project team calls to ensure our dashboards are properly represented, scope understood
Ensure data collection mechanisms are established and used for further analysis
Provide consultation (i.e. suggestion of modification, technical constraints etc) on technical development based on operation knowledge
Ensure correct use of ticketing tool by the clients and internal teams
Support in hiring new resources
Drive improvements to current processes through idea generation and learning from past experience/best practices
Develop and implement plans to motivate and reward performers
Engage in performance management review and feedback for team members
Salary: INR 5,00,000 - 10,00,000 PA. Industry: KPO / Research / Analytics Functional Area: Marketing, Advertising, MR, PR, Media Planning Role Category: Online/Digital Marketing Role: Email Marketing Manager Employment Type: Full Time, Permanent
