The opportunity
We are looking for experienced technical writers who can help us produce high-quality customer-focused content for our client who is one of the industry’s most successful iPaaS providers. They are a leader in self-service applications and data integration with an impressive list of customers who rely on their products to automate business processes, accelerate analytics, and drive digital transformation. Unlike traditional integration software that requires painstaking, hand-crafted coding by teams of developers, the simple but powerful platform enables both IT and business users to create quality, scalable data pipelines that get the right data to the right people at the right time.
This is a marvelous opportunity for writers looking to challenge themselves on the latest technologies and work in a highly process-oriented yet flexible environment.
The role
This is a hands-on, technical writing position dedicated to contributing to our users’ successful experience with the product. Working closely with the Engineering and Product teams, you will be responsible for developing lucid documentation. This role demands a strong technical background and a high level of motivation and team playing with excellent communication skills. This position works directly with cross-functional teams in an Agile environment to develop documentation for semi-technical and business users.
What we expect from you As a technical writer, you are our customer advocate who will:
Develop technical content spanning user guides, in-product help, UX/UI content, videos/storyboards, tutorials, and release notes.
Scope documentation impact of user stories and defects.
Collect details to update the documentation for features developed within a sprint.
Participate in release planning meetings, daily scrums, and release retrospectives.
Resolve defect and enhancement requests from internal stakeholders and external users.
Become a subject matter expert (SME).
Effectively communicate procedural and technical issues to audience ranging from business to IT users.
Work closely with a globally-dispersed team, across time zones, to get information and review feedback.
Prioritize workload for multiple projects on a quarterly release cycle.
Be a customer advocate.
What you need to have
You are a self-directed individual who continuously seeks out new challenges and has:
5+ years of technical writing experience for application/data integrations, APIs, and cloud-based enterprise software including.
o HTTP technology and principles and REST protocols
o Database technologies and a working knowledge of SQL Basic understanding of HTML, CSS, and Javascript.
Demonstrable writing skills for providing concepts and procedures to varying audiences.
Good understanding of MSTP.
Solid experience with Confluence, Snagit, JIRA, Google Docs, and Slack.
Proven interpersonal skills, working effectively with various levels of the organization, across many different functional areas.
Excellent organizational skills (must be able to manage concurrent projects with different parts of the organization).
Nice to have skills
Hands-on experience in writing API guides using Swagger.
Product usability and UI reviews.
Experience writing for SaaS products.
