Engage with customers to collect and compile detailed information about customer complaintsCollect system data and logs and conduct advanced data analysis and troubleshooting, understanding customer sample collection, processing and laboratory practicesInvestigate and resolve advanced customer complaints remotelyDocument complaints and resulting investigations in the complaint management system (SFDC)Interface with Field Service and Global Product Support to escalate and resolve more complex casesAdhere to Quality Management System proceduresMaintain product knowledge and support continuous improvement effortsContribute to quality compliance through accurate and concise case documentationRepresent Technical Support on projects and operational teams, communicating findings back to Technical SupportComplete all assigned and required training satisfactorily and on timePerforms additional tasks as assigned by the Technical Support Manager or Supervisor
ADG is techno-marketing company. Over the span of a decade, we have been providing Services in Artificial Intelligence(AI), Machine Learning, IOT, analytics, data science, software application development, mobile apps development for resolving the bu... Read More
