Role : INTERN
Location : Faridabad(Charmwood Plaza, Suraj Kund road)
Nearest Metro Station : Tugalkabad (10 min away from metro Station)
Job Description :-
Responsible for providing technical support (troubleshoot, online testing, problem solutions) to clients / customers
- Provide support to internal / external customer while adhering to the set SLA parameters.
- Carryout initial troubleshooting, replicate, test and resolve incidents that were logged by customers.
- Monitor key accounts performance and take proactive measures .
- Ensure apt utilization of platform resources with optimum performance outputs.
- Collaborate / coordinate with other teams in identifying / resolving customer issues.
- Capture and document all queries / concerns via the ticketing tool / email / other available means.
- Responding to customers via various communication channels and to provide timely revert / updates / notifications.
- Maintain regular tracker(s) and publish reports to all stakeholders.
- Ensure 100% adherence to teams and organizational processes.
- Time accounting
- Ticket management
- Customer response and engagement
- Cross-functional communication and coordination
- Compliance and SOPs
ADG is techno-marketing company. Over the span of a decade, we have been providing Services in Artificial Intelligence(AI), Machine Learning, IOT, analytics, data science, software application development, mobile apps development for resolving the bu... Read More
