Should have good computer basic and MS Office knowledge.
2. Should be a good listener and to really understand a customer problem or question and help them to solve out.
3. Excellent communication skills.
4. Excellent telephone mannerisms. Support will be provided over the phone/Internet/physical.
5. Strong problem-solving skills, the ability to replicate, diagnose and resolve problems.
6. Strong verbal and written communication skills.
7. Works with developers to communicate issues and request changes or enhancements to the software.
8. Provide timely reports back to Project Management regarding progress on specific assignments.