Exp: 3-5 years; Basic Information Country India State Maharashtra City IND Pune - Business Bay Date published 24-Feb-2020 Job ID 27124 Travel Amount up to 10 PERCENT Description and Requirements BMC helps customers run and reinvent their businesses in the digital age by tackling their IT management challenges, championing their innovation, and celebrating their success. Every BMC employee has the potential to have a tremendous impact on customer successand when customers thrive, we all do. BMC offers bold and fearless career-seekers like you the opportunity to expand your skills, your network, and your horizons as you work to enable customer growth and innovation every day. You will be surrounded by peers who inspire you, drive you, support you, and make you laugh out loud, in an environment that fosters individuality, respect, and personal ambition. Position Description Support Analyst for Salesforce.com Primary Roles and Responsibilities Analyze & Resolve Level 2 issues in Salesforce area. Work independently on the Problem Management Process. Develop, co-ordinate and promote the effective functioning of problem management activities by working with support and development teams. Provide technical expertise in Salesforce. Provide input to application scalability. Interact with internal teams and external 3rd party vendors to trouble shoot and resolve complex problems. Act as a technical resource for internal projects. Follow appropriate departmental and company procedures and policies (i.e. change control, security and auditing, release, configuration, problem and incident management). Good Team player and quick learner. Experience 3 - 5 years of experience working in Salesforce.com. Should be comfortable working on Support project with prior experience in support. Should have working knowledge on latest SFDC technologies like Lightning etc. Independently able to participate in Org initiatives. Working experience in CPQ will be added advantage. SFDC technical knowledge of VF, Triggers, APEX etc. will be added advantage. Knowledge of ITIL Process/Remedy application will be added advantage. Well versed with Salesforce technology. Should be willing to work in weekly rotational shifts (9AM to 6 PM and 3 PM to 12 AM) and on-call (rotational) Qualifications Salesforce certified Dev 401/ADM 201 required. Sales and Service Cloud certification is added advantage. Ability to understand and practice ITIL methodology for support Graduate/Postgraduate with 3-5 years of experience in SFDC IT. It is the policy of BMC Software to afford equal opportunity for employment to all individuals regardless of race, color, age, national origin, physical or mental disability, history of disability, ancestry, citizenship status, political affiliation, religion, gender, transgender, gender identity, gender expression, marital status, status as a parent, sexual orientation, veteran status, genetic information or other factors prohibited by law, and to prohibit harassment or retaliation based on any of these factors
BMC helps customers run and reinvent their businesses in the digital age by tackling their IT management challenges, championing their innovation, and celebrating their success. Every BMC employee has the potential to have a tremendous impact on cus... Read More
