Excellent communication skills in English and Hindi, Regional language in Tamil, Telugu will be an added advantage
Good knowledge of Microsoft Tool and Excel(Pivot Table, HLOOK UP, VLOOK UP and Power point)
Strong People Management Skills and a Good Motivator
Excellent customer service skills, including maintaining focus on the customer issues
Prompt Escalation Closures on Call
Demonstrates ownership to resolve challenging customer issues, escalating when necessary
Flexible with the working schedule; may be expected to work weekends, holidays and Sundays.