Team Leader - Customer Service Job Opportunity (with ADG Online Solutions Pvt Ltd (CMMI Level 5) based in Faridabad,(Suraj Kund Road)
Role :Team Leader - Customer Service
Experience : 4 to 8
Location : Faridabad,(Suraj Kund Road)
Nearest Metro Station : Tugalkabad (10 min away from metro station)
Educational Qualification:- Any Graduate
Job Description:
Understand the Customer Care Business and Identify relevant KPIs
- Provide immediate supervision to Customer Care staffs and operates with no supervision in a complex environment
- Ability to strategically manage operational responsibilities than just "getting the job done
- Develops the team and then establish & monitors the processes which best utilize team talents for the purpose of meeting goals
- Handle escalated customer service issues either through direct personal action or refer to the proper individual/department
- Proactively identify, define and solve the most complex problems that impact the functioning of the Team. Anticipates internal and/or external business challenges recommend & develop process or service improvements plans and recommend to Customer Service Manager.
- Responsible for recruiting right talent and developing CS Leads with potential to become people leaders.
- Administer annual reviews and performance improvement plans
- Participate and significantly influence functional strategy
- Leads projects within the team to achieve milestones and objectives
Notice period: can join at the earliest
Interested ones can share their resumes on adghr@adgonline.co.in or call- 9667077736
ADG is techno-marketing company. Over the span of a decade, we have been providing Services in Artificial Intelligence(AI), Machine Learning, IOT, analytics, data science, software application development, mobile apps development for resolving the bu... Read More
