Team Lead - Virtual Banking

Team Lead - Virtual Banking - DBS Bank India Limited

Date Posted: Mar 28, 2020

Job Detail

Location:

Pune, Maharashtra, India
Company:

DBS Bank India Limited
Type:

Full Time/Permanent
Shift:

First Shift (Day)
Career Level:
Positions:

9
Experience:

7 Year
Gender:

Male
Degree:
Apply Before:

Aug 18, 2020

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Job Description

Required Experience

5-7 years in Wealth/ Retail Banking / Phone Banking / KPO/Customer Service / Operations with 3-4 years of team handling experience.

Exposure and Experience of Banking / Broking /Financial services would be desirable

Education / Preferred Qualifications

MBA/Postgraduate in the relevant field

Core Competencies

Selling and team influencing skills to grow customer numbers and customer product uptake
People Management
Excellent Communication Skills
Drive for Action
Execution ability to effectively to grow customer wallet share

Technical Competencies

Understanding of regulatory guidelines on banking policies issued by RBI (local regulations in India) and local laws and regulations that impact businesses in general.
Understanding of KYC requirements & Anti-money Laundering Policies are critical.
Knowledge of financial markets and products to assist in meaningful engagement with clients
Team management experience
Market and Competitive Knowledge
Good understanding of marketing and communication principles and the ability to apply them

Work Relationship

Management of VRM teams, ensuring remote coverage and engagement of customers along with team for support.
Close interaction with Channels / Segments and Wealth Specialists across Clusters to ensure consistent delivery of service and business objectives.
Close interaction with Product / Platform teams to ensure appropriate training interventions for the team.
Effective organizer and ability to execute complex simultaneous tasks

RoleOperations Manager

Industry TypeBanking, Financial Services, Broking

Functional AreaFinancial Services, Banking, Investments, Insurance

Employment TypeFull Time, Permanent

Role CategoryOperations/Processes/Finance/Legal

Education

UG :Any Graduate in Any Specialization

PG :MBA/PGDM in Any Specialization

Doctorate :Doctorate Not Required

Benefits

Skills Required

Job is expired

Company Overview

DBS Bank India Limited

Mumbai, Maharashtra, India

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