Job Detail

• Obsess about and know our customers and partners, responding to and resolving the most critical customer issues.
• Role Model the Customer eXperience Framework CARE behaviors.
• Seeks information about the underlying needs of customers, developing and communicating realistic outcomes.
• Conducts in-depth analysis of problems, including leading triage meetings
  Allocates and aligns resources to optimize the customer experience; acts as a mentor and role-model.
• Demonstrates expertise in a specific solution, or several products, feature functions, or services.
• Takes ownership for product improvement in a focus area through strong working knowledge of pre-release products.
• Cultivates relationships, credibility, and loyalty with customers and partners intentionally by sharing relevant business expertise.
• Contributes to the creation of resources (tools, scripts, diagnostics, content) to improve troubleshooting.

Required Skills :

• Azure Information Protection.
• At least One year of experience in Application development & debugging with one or more of the following: C++, Java, JavaScript, Node, .NET Core, ASP.NET.
• Active Directory Rights Management Service.Knowledge of Office 365 Security & Compliance and Authentication is very desirable
• Key vault knowledge and experience.
• Up to 5 years experience in Network Security Engineering or consulting, and/or Systems Administration with focus on security. Experience with endpoint security, server security, or threat analytics.
• Up to 3 years customer facing support experience.
• Up to 3 years experience on Windows Server, Windows Client, Active Directory and/or Azure Active Directory Administration.
• Enterprise cloud experience with any of the major cloud providers, including cloud security, networking, and migration of multi-cloud or hybrid deployments.
• Experience supporting large and complex geographically distributed enterprise environments with 1000+ users.
• Experience in one or more of these areas desirable.
• Scripting and automation (PowerShell or Python, Java, or a similar language, can be a beginner to intermediate level).
• Language Qualification - English Language: fluent in reading, writing and speaking

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.