Order to cash
- You are the key contact of our customers for all questions/concerns/services
- Manage customers orders for the Domestic Market and Export markets
- Deal with any customers complaints as per the Company's Procedure
- Proactively develop and implement processes to reach customer service excellence
- Implement administrative discipline
2. Account receivable management
- In charge of payment follow-up and reminders in case of overdue, customer receivable payment and statement of account for each customer
- Responsible to provide reporting and KPI
3. Supply
- In collaboration with the Sales Team and the Company's S&OP Team, you participate to S&OP cycle to ensure the product availability based on stocks/orders/forecasts
- Manage the purchase orders with subsidiaries directly
- Make sure that the documentation is compliant with local Regulation
- Manage any Customs issues directly with Authorities and Logistic partners