Job Detail

What is the Supervisor-TA Channel USTA Customer Operations group is responsible for?
Aligns workgroup or team to Global TA business objectives and climate to drive positive customer experience and protect best interest of shareholders, the funds and FRI. Develops and drives goals in support of strategic and operational plans for the department; sets priorities and administers implementation of business solutions; and drives/promotes change adoption. Engages team, develops direct reports, advocates for staff developmental needs, and proactively manages pay for performance philosophy. Monitors compliance with and contributes to the evolution of internal policies and procedures. Collaborates locally and across regions with cross-functional leaders to plan for and coordinate short-term objectives and builds relationships with peers and business partners to drive the business.

What are the ongoing responsibilities of the Supervisor-TA Channel?
Responsible for day-to-day management, monitoring and reporting of Transaction Processing and Quality Control operations carried out by the assigned team.
Ensure that all transaction processing, quality control and reporting functions are carried out in accordance with the applicable US TA policies, procedures & governing regulations.
Manage the workflow between US offices and the Poznan team, provide continuous resolutions, feedback on bottlenecks and suggestions for smooth operations.
Ensure that all transaction processing, quality control and reporting functions are completed in accordance with productivity and quality standards set by the US TA.
Produce and submit accurate and timely operational reports and other data as required.
Manage staff development and performance management in accordance with Corporate PMP standards.
Ensure that all staff related administrative tasks are completed.
Responsible for process improvements / enhancements that add value to our processes and controls.
Support all employee engagement and development initiatives.
Responsible for managing retention within budgeted levels.
Time Allocation:
Leadership and Talent Management 50%
Ops Management & Service Delivery, Relationship Management 35%
Strategy & Business Planning, Financial Management 15%

Required Candidate profile

Candidate with excellent communication skills. Should have industry exp. of more than 4+ yrs.

 

Below skills sets are manadate:

 

Leadership and Talent Management 50%
Ops Management & Service Delivery, Relationship Management 35%
Strategy & Business Planning, Financial Management 15%