Job Detail

Job Description

Job Description:

• Owns, manages and resolves incidents/faults logged against applications/systems supported by the DevOps team to agreed SLAs and KPIs.
• Analyses problems and incidents, ensuring completeness of root cause for major/critical incidents, and where possible identifies, resolves or provides workarounds, suggestions and improvements to mitigate future incidents. Ensures full documentation has been developed and change management followed.
• Liaises with third party suppliers and contractors as required to maintain levels of support/service; upgrades and integrates new requirements in partnerships with colleagues.
• Ensures applications/software environments are fully maintained with appropriately supported revisions, fixes, updates, patches and/or service packs in line with corporate system maintenance policies. Prior to installation ensures full testing, sign off and change management approval has been obtained prior to release into production environment.
• Coordinates/implements the installation, testing and release of vendor-supplied software upgrades and revisions.
• Assists in the resolution of software problems by designing and implementing appropriate fixes and enhancements in conjunction with the Systems Development team.
• Participates in business continuity and system resolution/recovery activities.
• Coordinates the analysis, testing and deployment of software or hardware changes/releases in line with the change management process.

• If You are interested or do you have any reference please go through the details and share your interest level with update cv at adghr@adgonline.co.in & call 9667077736

Skills Required