Sr Executive - Customer Support

Sr Executive - Customer Support - ADG Online Solutions Pvt. Ltd.

Date Posted: Feb 09, 2021

Job Detail

Location:

Delhi, Delhi, India
Company:

ADG Online Solutions Pvt. Ltd.
Type:

Full Time/Permanent
Shift:

First Shift (Day)
Career Level:

Experienced Professional
Positions:

10
Experience:

2 Year
Gender:

No Preference
Degree:

Bachelors
Apply Before:

Jun 03, 2021

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Job Description

Sr Executive - Customer Support Job Opportunity (with ADG Online Solutions Pvt Ltd (CMMI Level 5) based in Faridabad,(Suraj Kund Road)

Role : Sr Executive - Customer Support
Experience :2 to 5 years
Location : Faridabad,(Suraj Kund Road)
Nearest Metro Station : Tugalkabad (10 min away from metro station)
Educational Qualification:- Graduation or Post graduate in specific field.

Job description: Processing customer request in a timely and comprehensive manner to ensure customer satisfaction with Inbound and Outbound calls/emails/chat Highlighting issues through feedback and recommending changes in workflows, procedures and service levels to meet customer needs and ensuring quality service always Growing and nurturing customer relationships on every interaction that results in measurable Customer value Documenting necessary account information and offering custom solutions that benefit the customer Delivering extraordinary results measured by customer satisfaction, effectiveness, efficiency and quality Balancing customer interests with the interests of company Resolving all customer queries and following established problem ticket recording procedures as appropriate Gathering relevant information from customers as required and updating it accurately to facilitate the decision process.

What you need to have: Any graduate with demonstrable experience of 2-4 years
Professional attributes : Needs proactiveness and anticipation to understand customers problems Adaptability to customer's need and requirement Should be a problem solver Personal attributes: Should be a go-getter, with high drive and ownership Should have good communication and listening skills Should have sound English language skills (written and verbal) with good typing speed.

Notice period: can join at the earliest

Interested ones can share their resumes on adghr@adgonline.co.in or call- 9667077736

Benefits

Skills Required

Job is expired

Company Overview

ADG Online Solutions Pvt. Ltd.

Faridabad, Haryana, India

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ADG is techno-marketing company. Over the span of a decade, we have been providing Services in Artificial Intelligence(AI), Machine Learning, IOT, analytics, data science, software application development, mobile apps development for resolving the bu... Read More

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