SR ASSOCIATE CONSULTANT

SR ASSOCIATE CONSULTANT - BMC Software India Pvt. Ltd.

Date Posted: Dec 03, 2019

Job Detail

Location:

Bengaluru, Karnataka, India
Company:

BMC Software India Pvt. Ltd.
Type:

Full Time/Permanent
Shift:

First Shift (Day)
Career Level:
Positions:

5
Experience:

5 Year
Gender:

Male
Degree:
Apply Before:

Jun 29, 2020

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Job Description

Position Overview:

This position will provide technical post-implementation/go-live services for enterprise software solutions throughout for BMC's worldwide customers. The Application Managed Services Consultant will provide consultative operational services on BMC ITSM. The Consultant must be able to multi task in a fast-paced environment since they will be working on incidents, problems, releases, patching, upgrades, integrations simultaneously.

Key Accountabilities/Duties:

-Provide operational support on

ITSM Remedy,
SmartIT/MyIT,
Smart reporting,
Service broker,
DWPA,
CMDB
Asset Management, as per agreed SLAs

-Create integration connectors using DWPA, involves java skills (optional)

-Follow the ITIL standard best processes.

Required Candidate profile

Requirements:

-Candidate must possess a Bachelor's Degree.
-Candidate must have business level Reading, Writing and Speaking skills in at least one of the following languages:

French
Spanish
German
Portuguese

-3-8 year's IT experience
-Pune or Bangalore Location
-Should have worked in Applications Managed Services and Consulting Services environment
-Experience on UNIX operating system and ITIL framework is an advantage.
-Experience in Administration, Operations, Customizations, Integrations, Performance tuning, Patch implementation, Upgrades and development of ITSM remedy
-Excellent in troubleshooting ITSM applications, integrations, customizations.
-Well organized with a positive attitude, and ability to work and communicate with Customers, Vendors, and other internal groups as required.
-Should be customer facing.
-Exercises independent judgment within broadly defined practices and policies in selecting methods, techniques and evaluation criteria for obtaining results.
-Effective communication skills (verbal and written).
-Willing to work in EMEA/US/rotational shifts, weekend and ready to be on-call to support priority issues.

Salary: Not Disclosed by Recruiter

Industry:IT-Software / Software Services

Functional Area:IT Software - Network Administration, Security

Role Category:System Design/Implementation/ERP/CRM

Role:Outside Technical Consultant

Employment Type:Full Time, Permanent

Benefits

Skills Required

Job is expired

Company Overview

BMC Software India Pvt. Ltd.

Pune, Maharashtra, India

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