Job Detail

Job Description

Requirements

• A standout "customer first" attitude
• Bachelors or advanced degree in a technical field, or equivalent working experience
• At least 2 years working in a customer-facing role
• Project management and consulting experience
• Firm grasp of network and application protocols (Cisco/Juniper certification strongly preferred - CCNA/JNCP, etc. )
• Experience with Cloud/SaaS software products is highly desirable.
• Experience maintaining or implementing LAN/WAN environments
• Familiarity with web technologies (deployment, maintenance, debugging) including REST APIs
• Experience with at least 1 programming language (Java, Python, JavaScript, etc.)
• Amazing communication and problem-solving skills
• Strong technical acumen
• Enjoy a fast-paced, dynamic environment
• Able to juggle and accomplish tasks in tight timeframes

Responsibilities

• Guide customers on deploying and implementing the ThousandEyes product
• Implement ThousandEyes in customer environments in an efficient and cost-effective manner
• Engage with customers to deliver product implementation and integration services
• Project manage many projects concurrently understanding current and future action items
• Delivery of training and industry best practice discussions
• Build value-based relationships with customers, leading to referral and renewal
• Leverage enterprise data analytics to transparently track and report on customer engagement
• Contribute to best practice creation and maintenance
• Track and report on utilization and work performed
• Special projects as assigned
• Identification of potential product/services upsell or cross-sell opportunities

Skills Required

• Adobe Illustrator
• Adobe Photoshop
• Communication Skills
• HTML
• Java
• JavaScript