Job Detail

Home / Job Detail

Service Desk- - HCL Technologies Limited

Date Posted: Mar 28, 2020
Login to View Salary

Job Detail

  • Location:
    Chennai, Tamil Nadu, India
  • Company:
    HCL Technologies Limited
  • Type:
    Full Time/Permanent
  • Shift:
    First Shift (Day)
  • Career Level:
  • Positions:
    4
  • Experience:
    6 Year
  • Gender:
    No Preference
  • Degree:
  • Apply Before:
    Sep 24, 2020
Email to Friend Add to Favourite Report Abuse

Job Description

Job Description:-
Global Voice support experience mandatory (voice process)
Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customers end users
Route problems to internal 2nd and 3rd level IT support staff.
Coordinate and manage relationships with vendors and support staff that provide hardware /
software / network problem resolution.
Administer and provide User account provisioning.
Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's.
Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate support teams and follow up until closure.
Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs
Perform user account management activities
Escalate complex problem to appropriate support specialists
Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets,
presentation graphics, database management systems, electronic mail, and communications)
Troubleshoot client software and basic network connectivity problems

Technical Requirements:

Global Voice Support experience mandatory(Voice Process)
Phone support experience necessary.
Technical Service desk or technical call center experience is necessary.
Disciplined, systematic problem solving skills required.
Hands-on work experience with the following:
Windows Operating systems
Clients: Windows7, Windows Vista, Windows XP, Windows 2000
Servers: Windows 2000, Windows 2003, Windows 2008,
Knowledge of Active Directory, Exchange 2003/2007
ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center
User account creation for Active Directory, Exchange Mailboxes, Distribution lists
Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and
Windows Native tools
MS Office Suite (XP, 2003, 2007): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio
Internet browsers (e.g. Explorer, Chrome, Firefox),
VPN and remote dial-in users
Support for laptop, desktops, and printers
PDA and blackberry support
 
Years of Experience:

6 months - 3 years of Service desk (voice process)
*Global support experience mandatory
Technical support,active directory ,voice customer service, and support experience with problem solving involving troubleshooting hardware, involving hardware, software, and networks issues.
 
 
 
Technical Support Engineer
IT-Software, Software Services
IT Software - Application Programming, Maintenance
Full Time, Permanent
Admin/Maintenance/Security/Datawarehousing
Education
B.Tech/B.E. in Any Specialization, B.Sc in Any Specialization, Any Graduate in Any Specialization, B.Com in Commerce, Diploma in Any Specialization
MCA in Computers, M.Tech in Any Specialization, MBA/PGDM in Any Specialization, Any Postgraduate in Any Specialization, MS/M.Sc(Science) in Any Specialization
Doctorate Not Required

Benefits

Skills Required

Job is expired

Company Overview

HCL Technologies Limited
Noida, Uttar Pradesh, India
0 Current Jobs Openings

HCL Technologies is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age. Our technology products, services and engineering are built on four decades of innovation, with a world-renowned ma... Read More

Related Jobs

Google Map

Quick Links
Jobs By Functional Area
Jobs By Industry
Contact Us
24, Sarita Vihar, New Delhi, Delhi 110076.
Copyright © 2025 JobGuru. All Rights Reserved