Customer payment Validation/Confirmation - Random calling, Delay in deposition, cash in hand, use of physical receipt book. 2. Settlement Process – waiver validation, further negotiation with customers, issuing digital settlement letter and other regulatory checks. 3. Repossession Process – Inventory maintenance, Yard audits, pre-sale post-sale process adherence. 4. Agency Audit – Empanelment, Agency compliance, Billing closure, Data management, Data purging, Systems & IT controls, Agency’s man power allocation between FIs etc. 5. Allocation Audit – Unbiased allocation validation, Reasons of changes in allocation on last moment. 6. Fraud Investigation – Agency / Employee 7. SKIP validation – Central calling & tracing on/of NC /SKIP customers.
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