Job Detail

Job Description

Roles and Responsibilities

• Contact new customers, by cold calls and existing customers to discuss their needs, and to explain how these needs could be met by our software product.
• Arrange and organize sales meetings and software demo as and when required.
• Emphasize product features based on analyses of customers' needs, and on technical knowledge of product capabilities and limitations.
• Negotiate prices and terms of sales and service agreements.
• Assist customers in using and configuring Optical CRM software based on customers' needs and specifications.
• Answer customers' questions about products, prices, availability, product uses, and credit terms.
• Managing customer information and develop long-term business relationships with customers Lead generation and Identify prospective customers by using business directories, following leads from existing clients.
• Manage Daily customer engagement over the phone Sending Proposals, Order Processing and Follow-ups Working closely with the Development Team Members Resolve customer complaints regarding sales and service.
• Follow-ups for renewals and purchase of additional services.

Desired Candidate Profile

• Minimum 2 years of experience in Tele-Sales
• Any Graduate with excellent Communication & Interpersonal skills & good aptitude & attitude
• Good exposure to retail software's, e-mail and usage of internet is mandatory.
• Excellent IT understanding Good convincing skills Zeal to achieve and exceed given targets
• Excellent client relationship management experience Good Command over Hindi, English is MUST. If candidate knows any other language it will be added advantage.
• Exposure to common computer software's; Microsoft PowerPoint; Microsoft Excel; Microsoft Word

Skills Required