Job Detail

Job Description

• Responsible for customer quick start outreach in the first 90 days

• Set objectives, get customer dedication, track activities, and generate relevant documentation

• Identify gaps and provide hands on development and enablement assistance to customers technical users

• Identify patterns in customer questions and find opportunities to automate outreach

• Be accountable for documenting onboarding activities in Salesforce and Gainsight to handoff to Customer Success and other teams

• Provide sentiment analysis and lightweight success planning

• Collaborate with account and customer success teams to highlight risks and engage appropriate cross functional resources.

• Manage a customer portfolio where you will create and implement various strategies to increase usage, adoption and growth of the New Relic platform measured via customer retention and growth.

   
  REQUIRED SKILLS; 

  • 7+ years of professional experience in a similar field - Technical Account Management, Presales or Solution Architecture strongly preferred
  • Cloud platform experience, such as AWS, Azure, or Cloud Foundry
  • Strong knowledge of, or hands on experience working with programming languages including Java, PHP, .NET, Ruby, Node.js, Python, etc.
  • Excellent client management skills, bias for action, taking accountability, a validated ability to perform hands on technical work when needed, and ability to lead projects and global teams.
  • Ability to analyze interpret business requirements and customer interactions to anticipate and guide client needs. Contribute to internal roadmap sessions to translate them into project plans and timelines.
  • Be able to proactively handle customer expectations and lead all aspects of customer communications during implementation.
  • If You are interested or do you have any reference please go through the details and share your interest level with update cv at adghr@adgonline.co.in & call 9667077736.

Skills Required