Job Detail

Senior IT Support Specialist Job Opportunity (with ADG Online Solutions Pvt Ltd (CMMI Level 5) based in Faridabad,(Suraj Kund Road)

Role :  Senior IT Support Specialist
Experience :5 to 10 years
Location : Faridabad,(Suraj Kund Road)
Nearest Metro Station : Tugalkabad (10 min away from metro station)
Educational Qualification:-  Graduate.

Job description: 

Weare looking for a self-motivated, enthusiastic BT (Business Technology) Support Specialist to join our team. This specialist will provide hands-on technical support for local and remote users. The primary support duties will include endpoint software and hardware troubleshooting. Our ideal candidate will have excellent technical skills, solid customer service experience, an outgoing personality, a positive drive, a strong sense of ownership, and a strong team partnership.

• Provide day-to-day technical support, in-person and remote, to employees for desktop system software and hardware issues.
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• Communicates technical information to both technical and non-technical operations personnel.
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• Strong experience with Windows Server management including Active Directory administration and development.
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• Experience supporting a large heterogeneous SaaS environment such as Okta, G-Suite, Workday, Salesforce, JAMF, Concur, etc
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• Understanding of networking concepts such as TCPIP protocols and applications, DHCP, DNS, HTTP, and SSL
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• Maintains data integrity, file systems, and overall security for the user enterprise environment.
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• May require lifting or carrying desktop computers up to 25 lb.
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• May participate in on-call duties.
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• May conduct training programs designed to educate our users about basic and specialized applications.
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• Industry training: JAMF 300+, Okta Basics Curriculum, Google Cloud Certified in G Suite, G Suite Administrator
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• Strong sense of urgency, self-motivated, and able to handle a fast-paced, dynamic environment.
• What you will need to be successful:
• Experience with endpoint security systems such as Sophos, Ensilo, and other security software tools
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• 5+ years of hands-on IT support experience
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• 5+ years supporting macOS and Windows
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• A keen eye for developing, organizing, and maintaining internal documentation and processes.
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• Higher-level Industry training such as JAMF 200300, OKTA Essentials
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• Four-year degree in Computer Science, Engineering or Business Information Systems or equivalent work experience.

• Zuora (NYSE: ZUO) Zuora provides the leading cloud-based subscription management platform that functions as a system of record for subscription businesses across all industries. Powering the Subscription Economy , the Zuora platform was architected specifically for dynamic, recurring subscription business models and acts as an intelligent subscription management hub that automates and orchestrates the entire subscription order-to-revenue process seamlessly across billing and revenue recognition. Zuora serves more than 1,000 companies around the world, including Box, Ford, Penske Media Corporation, Schneider Electric, Siemens, Xplornet, and Zoom.

Job description: 1 years of experience in Cash Management.
Candidates with a banking / financial experience would be preferred.
Cash receiving, management and reconciliation reports to be shared on a daily basis.
Working knowledge of Tally software would benefit.