Perks and Benefits Salary: Not Disclosed by Recruiter Industry:BPO / Call Centre / ITES Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations Role Category:Quality Role:Quality Assurance/Quality Control Executive Employment Type:Full Time, Permanent
Saturday Drive for Quality Analyst!
Position : Quality Analyst (Voice Quality)
Location : Pune
Experience : 2- 6 Years
Education : Any Graduate
Certification : Lean, Six Sigma, 7 QC Tools
Key Skills:
Minimum 2 years of QA experience in International BPO /Call Center
Candidates with US healthcare experience Preferred
Must have excellent written, verbal and presentation communication skills
Willingness to work in night shifts
Good knowledge of MS Excel
Responsibilities:
Responsible for call/data quality monitoring
Provide feedback to agents using prescribed feedback model
Mentoring and coaching agents on process level issues
Monitor adherence to compliance procedures and processes
Responsible for reporting program level quality score to the process owners
Responsible for conducting calibration and performance review call in terms of quality with the internal team
Conduct refresher training on the basis of the errors identified
Communicate process updates by conducting a session as and when required
Maintaining update log and sharing it with the team on a regular basis
Perform brainstorming and root cause analysis to analyze data and provide tips or suggestions to operations/management team.
Identify and highlight potential risk areas and recommend preventive action
NOTE : WE ARE LOOKING FOR IMMEDIATE JOINERS / CANDIDATES WITH SHORT NOTICE PERIOD PREFER
Walkin Date - 29 Feb 2020
Time - 9 am - 4 pm only
Cotiviti India PVT LTD.Plot C Binarius Building 190 / 192 Plot C, Deepak Complex, National Games Road Off Golf Course, Yerawada, Pune, Maharashtra 411006
Contact No : 020 4150 4500
Contact Person : Kirti Golwalkar
Email Id : Kirti.Golwalkar@cotiviti.com
Cotiviti focuses on improving the financial and quality performance of our clients. In healthcare, this means taking in billions of clinical and financial data points, analyzing them, and then helping our clients discover ways they can improve effici... Read More
