Job Detail

• Anticipate, identify, track and resolve technical issues and risks affecting delivery
• Liaise closely with other PGDS and Third Party Support groups to resolve problems.
• Documenting, logging and managing support requests in the Service Management tools to high standards.
• Proactively engage in improvements initiatives through constant review of processes/procedures
• Represent RPA Technical Support team on any project activity which may impact support services
• Monitor automated processes to ensure successful execution as per defined schedules
• Monitor Termination / Failure of Bots and take corrective actions
• Restart Bot based on the Handbook / Manual
• Triage or escalate alerts from underlying applications
• Raise incident for abnormal Termination / Failure follow up till closure
• Manage multiple Bots based on the processing volumes
• Increase the availability for effective utilization of Bots
• Periodic health check of robotic resources
• Incident/outage/change/problem management
• Report Weekly metrics and analysis
• Operational continuous improvement
• Perform minor enhancements and fixes
• Coordinate with respective business application teams to get the bot working to its expectation
• Coordinate with Network, security and other technology teams as required.
• Participate in situation monitoring calls and Patch maintenance routines
• Identifying and escalating problems to Incident Management and to Team Leaders, which could have high impact to Business customers
• Available on-call support
• Plan and prioritize own work and ensure on time delivery of all assigned tasks.
• Work effectively with immediate colleagues to complete allotted tasks.

Education and Experience Level

• At least 5 to 7 years of experience developing and/or supporting in different kinds of automation tools with at least 2+ years of experience in RPA development using UiPath or other kinds of automation tool
• Should be adept with RPA lifecycle and support model.
• Should contribute in building the CoE for RPA UiPath.
• 2+ years of experience in maintenance support functions on RPA technology. Working Knowledge on UiPath would be a plus.
• Should have sound knowledge on .Net with C# or JAVA, OOPS concept and fair understating of Database.
• Good debugging and troubleshooting skills to identify and resolve issues.
• Good communication skills, analytical and problem-solving skills
• UiPath Advanced Level Developer certification is preferable