Role: Senior Executives,Customer Service Representative
Location : Faridabad ( Charmwood Plaza), Suraj Kund road
Nearest Metro station: Tughlakabad Metro Station( 10 min distance)
Experience: 2 to 5 years
Job Description: Principal Accountabilities (Key Result Areas)
To achieve desired customer delight by ensuring satisfactory response to customer interaction.
Manage Customer Interactions through Inbound voice and data contact.
Appropriate escalation of unresolved complaints.
Update the existing database with changes and status of each Customer query/ resolution.
To ensure satisfactory resolution of varieties of issues.
To interface with respective work center for resolution of complaints.
Manage resolution of billing queries/ Issues.
Be adequately trained and updated on any changes that take place from time to time.
Managing service delivery to customers to ensure high customer satisfaction levels and customer retention.
Skills Required
English & Hindi Spoken Communication skills
Listening and Memory Retention skills
MS Office Operating and typing skills
Interpersonal & Problem Solving skills
Telephone etiquettes
Notice period- can join at the earliest
Interested ones can share their resumes on adghr@adgonline.co.in or call- 9667077736
ADG is techno-marketing company. Over the span of a decade, we have been providing Services in Artificial Intelligence(AI), Machine Learning, IOT, analytics, data science, software application development, mobile apps development for resolving the bu... Read More
