Job Detail

Home / Job Detail

Quality Advisor - data intensity india private limited

Date Posted: Sep 21, 2020
Login to View Salary

Job Detail

  • Location:
    Delhi, Delhi, India
  • Company:
    data intensity india private limited
  • Type:
    Full Time/Permanent
  • Shift:
  • Career Level:
  • Positions:
  • Experience:
    2 Year
  • Gender:
    No Preference
  • Degree:
    Bachelors
  • Apply Before:
    Mar 29, 2021
Email to Friend Add to Favourite Report Abuse

Job Description

Roles and Responsibilities

  • Monitors and evaluates a sampling of inbound and/or outbound calls and other contact methods including chat.
  • Monitoring and evaluating the quality of inbound and/or outbound calls and other customer contact methods for the purpose of full analysis
  • Ability to plan, organize and schedule work flow to meet rigid project deadlines
  • High initiative with the ability to recognize trends or anomalies/inconsistencies
  • Communicate professionally and effectively with all levels of management and clients Responsible for the design, creation of study based form (if required)
  • Responsible for doing daily numbers to ensure completeness on the required sample size for projects
  • Provide recommendations for improvements on process, people and technology
  • Provides feedback and developmental needs
  • Facilitates and/or participates in calibration sessions/call listening sessions with Quality Leadership staff, Operations, Program Management and clients.
  • Maintains sound knowledge and understanding of client products, services and/or program strategies.
  • Responsible for meeting departmental productivity requirements (e.g. number of calls monitored per month, number of transcripts evaluated, etc.)

Benefits

Skills Required

Job is expired

Company Overview

data intensity india private limited
Hyderabad, Telangana, India
0 Current Jobs Openings

Data Intensity is the largest independent multi-cloud services provider focused on managing mission-critical applications and services in a hybrid cloud world. Our purpose-built solutions and services focus on the life-cycle design, implementatio... Read More

Related Jobs

Google Map

Quick Links
Jobs By Functional Area
Jobs By Industry
Contact Us
24, Sarita Vihar, New Delhi, Delhi 110076.
Copyright © 2025 JobGuru. All Rights Reserved