Job Detail

• Excellent verbal and written communication skills
• Able to contribute to the work group as a team player
• Working experience on provisioning/commissioning circuits of various speed and type.
• Hands-on skills in ordering and installing data services.
• Customer service skills.
• Awareness on testing and acceptance of services.
• Time-management skills.
• Learning and following established processes and procedures.
• Attention to detail.
• Teamwork and ability to coordinate with internal groups and vendors.
• Technical awareness on networking technologies
• Readiness to work in rotational shifts, including night shifts.

2. RESPONSIBILITIES:

Responsible for provisioning circuits and coordinate with other groups in implementing data services. Maintain critical information in the data services database.

• Place and process orders for circuits like DSL, Ethernet, ISDN, T-1 / E-1, Fractional T-1 / E-1,DS-3 etc., with various vendors / carriers across the globe.
• Act as a bridge between customers / internal stakeholders and circuit vendors.
• Coordinate with internal NTTGN groups, vendors/suppliers, and customers to implement customer orders in a thorough and timely manner.
• Enter status notes and other items related to the activities taking place during the order life cycle in the company internal portal to ensure proper tracking of the order by all internal stakeholders.
• Escalate orders issues whenever and wherever necessary to make sure that the orders are delivered on time to the customers.
• Coordinate scheduling technicians and work with Customer Network Implementation Engineers.
• Troubleshoot circuit related issues occurred during the time of implementation.
• Assist peers with issues.
• Any additional task given to the incumbent from time to time based on business needs

Required Candidate profile

• Excellent verbal and written communication skills
• Able to contribute to the work group as a team player
• Working experience on provisioning/commissioning circuits of various speed and type.
• Hands-on skills in ordering and installing data services.
• Customer service skills.
• Awareness on testing and acceptance of services.
• Time-management skills.
• Learning and following established processes and procedures