Principal Business Systems Analyst Job Opportunity (with ADG Online Solutions Pvt Ltd (CMMI Level 5) based in Faridabad,(Suraj Kund Road)
Role : Principal Business Systems Analyst
Experience :7 to 12 years
Location : Faridabad,(Suraj Kund Road)
Nearest Metro Station : Tugalkabad (10 min away from metro station)
Educational Qualification:- Graduation or Post graduate in any field.
Job description:
In this role, you will be part of a dynamic team whose responsibility is managing the lifecycle of projects in our business systems environments. primarily participating and facilitating the CRM (Salesforce) business analysis, process definition and solution design for projects.
These projects continue to expand the Salesforce.com (SFDC) footprint at Nuance covering Direct and Channel Sales processes, Marketing, Legal, Technical Support and Professional Services, as well as any ancillary reporting.
You will work with key users from different business groups to understand current business processes and business requirements, identifying areas that have opportunity to be improved andor streamlined, and designing CRM solutions that meet the business need and are in line with industry best practices.
Ideal candidates are highly motivated, like to take initiative and will possess excellent analytical, organizational and communication skills.
Principal Duties and Responsibilities:
Provide functional leadership and best practices on the SFDC platform and 3rd party applications, including Financial force - PSA, Sales Cloud, Service Cloud, Communities, CLM and CPQ.
Partner with business stakeholders to understand their business processes, prioritize information needs, and translate business requirements into systems solutions.
Document As-Is business processes, business requirements and solution designs for Salesforce platform.
Consult with business and IT partners to strategize, plan and implement needed projects within designated time and budget constraints.
Lead the functional design of software solutions for projects, enhancement requests.
Research implementation alternatives and provide design recommendations to both user community and technical team.
Facilitate discussions with user groups on how system solutions can help enable new business initiatives.
Responsible for various types of documentation. Specific documents would include business requirements, functional specifications, process flows, test plans and user acceptance plans.
Coordinate with development team and group manager throughout development lifecycle to ensure requirements are developed and delivered to specification.
Assist with project management, planning and coordination activities.
Exhibit flexibility in handling multiple tasks in this fast-paced IT environment.
Mentoring more junior team members in business analysis and Salesforce.com best practices
Perform tasks related to securing and keeping the products, tools, and processes that you are responsible for securing
Knowledge, Skills and Qualifications
Minimum years of work experience: 7+ years of experience in Business Analysis working with CRM applications (Sales, Service, CLM, CPQ, Financial Force - PSA)
Required Skills:
Experience as Functional team lead on a major implementation, including experience facilitating analysis and design working sessions with business representatives.
Experience on projects that included defining significant business process changes
Significant experience eliciting software requirements from cross-functional stakeholders and transforming them into functional specifications.
Ability to work in a cross-functional team environment within the Business System s group as well as other groups within the IT organization.
Proven track record of delivering SFDC and other Business Systems projects
Solid problem-solving skills and a strong analytical thought process
Excellent oral and written communication skills.
Understanding of one or more functional areas like Sales Cloud, Service Cloud, Salesforce PortalCommunities, Marketing, CLM, PSA, CPQ and knowledge in several AppExchange packages
Knowledge and Expertise on Saleforce.com implementation
Preferred Skills:
Thorough understanding of software development lifecycle.
Subject matter expertise and experience with Financial Force - PSA a plus.
Experience working with Sales, Professional Services, Marketing and Customer Service Organizations a plus
ADG is techno-marketing company. Over the span of a decade, we have been providing Services in Artificial Intelligence(AI), Machine Learning, IOT, analytics, data science, software application development, mobile apps development for resolving the bu... Read More
