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Planning and Scheduling Analyst - ADG Online Solutions Pvt. Ltd.

Date Posted: Oct 05, 2020
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Job Detail

  • Location:
    Faridabad, Haryana, India
  • Company:
    ADG Online Solutions Pvt. Ltd.
  • Type:
    Full Time/Permanent
  • Shift:
  • Career Level:
  • Positions:
  • Experience:
    2 Year
  • Gender:
    No Preference
  • Degree:
  • Apply Before:
    Apr 30, 2021
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Job Description

  • Analyzing historical performance data to identify trends (associate behavior, call volume, activities, etc.)
  • Producing dashboards and presentations for senior leadership covering received volume, team performance, schedule adherence, handle times, and additional KPIs.
  • Performing real time monitoring of the call representatives on call status and assisting reps with questions.
  • Assisting management with floorplan creation as well as determining desk moves on a regular basis.
  • Monitoring productivity metrics and schedules to ensure adequate staffing in coordination with training, meetings, 1:1 sessions, breaks/lunches, etc.
  • Must have the ability to adapt to changing priorities on short notice. 

Benefits

Skills Required

Job is expired

Company Overview

ADG Online Solutions Pvt. Ltd.
Faridabad, Haryana, India
0 Current Jobs Openings

ADG is techno-marketing company. Over the span of a decade, we have been providing Services in Artificial Intelligence(AI), Machine Learning, IOT, analytics, data science, software application development, mobile apps development for resolving the bu... Read More

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