Patient Welfare Officer

Patient Welfare Officer - Fortis Healthcare Ltd

Date Posted: Mar 12, 2020

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Job Detail

Location:

Bengaluru, Karnataka, India
Company:

Fortis Healthcare Ltd
Type:

Full Time/Permanent
Shift:

First Shift (Day)
Career Level:
Positions:

5
Experience:

3 Year
Gender:

No Preference
Degree:
Apply Before:

Jul 22, 2020

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Job Description

To meet the admitted Patients regularly, enquire about their problems / complaints
To enhance the value of services being provided by making the patient and the Attendant comfortable and acquainted to the hospital
On patient's complaints, coordinate with respective HODs and the Floor Manager and also report the same to Head Patient Care Services
To meet the Patients who are scheduled for discharge and take the feedback
Fond farewell for guests staying more than two weeks in the hospital
Developing patient handbook, cards items which focus more on customer satisfaction and helps further facilitating patient stay
Reporting feedback and processing it so as to further improve our system towards more patient centric approach
Celebrate birthdays and anniversaries of in house in-patients.
Handle irate guests with empathy and professionalism and recover service
Review the department procedures in a manner that will ensure the department meets all the statutory and regulatory requirements at all times.
Lead and hold accountability for Internal & External Audits.
Maintaining and sustaining FOS initiatives for the departments.

Any other task assigned by the HOD and the management

Salary: INR 1,50,000 - 2,75,000 PA.
Industry: Medical / Healthcare / Hospitals
Functional Area: Other
Employment Type: Full Time, Permanent

Job Detail

Patient Welfare Officer - Fortis Healthcare Ltd

Job Detail

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