BMC helps customers run and reinvent their businesses in the digital age by tackling their IT management challenges, championing their innovation, and celebrating their success. Every BMC employee has the potential to have a tremendous impact on customer success and when customers thrive, we all do. BMC offers bold and fearless career-seekers like you the opportunity to expand your skills, your network, and your horizons as you work to enable customer growth and innovation every day. You will be surrounded by peers who inspire you, drive you, support you, and make you laugh out loud, in an environment that fosters individuality, respect, and personal ambition.r BMC Software The Multi Cloud Management Companyr r BMC helps customers run and reinvent their businesses in the digital age by tackling their IT management challenges, championing their innovation, and celebrating their success.r Every BMC employee has the potential to have a tremendous impact on customer success and when customers thrive, we all do.r r BMC offers bold and fearless career-seekers like you the opportunity to expand your skills, your network, and your horizons as you work to enable customer growth and innovation every day. You will be surrounded by peers who inspire you, drive you, support you, and make you laugh out loud, in an environment that fosters individuality, respect, and personal ambition.r r BU Description/Position Description:r r Under limited or no supervision, perform administrative duties, of a routine or non-routine nature, in the support of the company s product password programs. Support will be provided to customers, sales, technical support and Customer Finance Operations personnel. Perform customer and product specific research in the verification, administration, generation, distribution and support associated with passwords for licensed products. Communicate with internal and external personnel on general and/or specific password information.r r Primary Roles and Responsibilities:r r r • Maintain a detailed and thorough understanding of the contract policies and procedures as they pertain to the administration, generation and support of passwords utilized in the activation of software products. Understanding must be sufficient to independently provide password support for standard issues and non-standard issues. Provide input to department policies concerning changes in business practices and procedures that impact password support. • Maintain a detailed and thorough understanding and working knowledge of the order entry application utilized to record and track licensed software products and in the generation of software product passwords. Knowledge of the application must be sufficient to allow for the independent verification, updating of password related information, generation of passwords, distribution and reporting of all aspects of passwords for software products. Provide input to department policies concerning changes in business practices and procedures that impact the use of the application in password support. • Maintain a detailed and thorough understanding and working knowledge of the various password authorization utilities utilized by the entire product line. Knowledge of the various password utilities must be sufficient to allow for the independent verification and validation of the parameters required by each password utility and a technical understanding of the various error messages and the appropriate corrective action required to initiate a solution. Provide input to department policies concerning changes in business practices and procedures that impact the various password utilities. • Must be able to independently generate and distribute each password type in a timely and accurate manner • Independently respond to both verbal and written inquiries from customers, sales, technical support and Customer Finance Operations personnel regarding the status and validity of passwords. Response will require detailed research and interpretation of contractual obligations, order terms and conditions and password utility requirements. • Independently monitor accounts and initiate appropriate action to add, update and/or correct the customer database in regards to product password information. Source of information may be derived from Customers, Sales Representatives or Product Support. Where corrective action requires input or action from others within the department or outside the department, communicate with the appropriate party and provide direction and guidance in the timely and accurate completion of the action. • Utilize both verbal and written communication skills to communicate with Customers and internal personnel on contract and company policies and procedures in regards to the overall administration of Passwords. • Under limited or no supervision, provide coordinated support in regards to the order to cash process to both internal and external personnel. Such support may include, but is not limited to, providing CPU verification reports to sales, verifying installed products by account, providing customers with licensed product details and providing invoice history. • Demonstrate leadership and high sense of interpersonal skills to provide direction, guidance and support to the other Password Coordinators within the department on all standard and non-standard password related issues. • Handle other non-specified assignments as may be periodically assigned by Department Manager.r r r Experience/ Qualifications:r r Two to four years of customer service experience with computer terminal information access. At least one year data entry experience. Basic PC skills in word processing and spreadsheet application are required. Must possess excellent organizational and communication, both verbal and written skills. Must be very detailed oriented and exhibit a high degree of accuracy in the performance of job functions. Typing skills sufficient to perform accurate and timely data entry are required.r r r r r r
BMC helps customers run and reinvent their businesses in the digital age by tackling their IT management challenges, championing their innovation, and celebrating their success. Every BMC employee has the potential to have a tremendous impact on cus... Read More
