Network Operations

Network Operations - NTT Global Networks

Date Posted: Mar 26, 2020

Job Detail

Location:

Mumbai, Maharashtra, India
Company:

NTT Global Networks
Type:

Full Time/Permanent
Shift:

First Shift (Day)
Career Level:
Positions:

5
Experience:

4 Year
Gender:

No Preference
Degree:
Apply Before:

Oct 21, 2020

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Job Description

Engineer who have a passion and understanding for providing outstanding customer service.
This person will be part of a team of experts who are responsible for handling network support, problem management, managing network performance and proactively identifying issues before they become customer affecting.
This team provides 24x7 support to its Global customer base.

Remote management and monitoring of Network Operations
24*7 NOC support to Large Global clients that have a distributed LAN , WAN setup
Level 2 and Level 3 support for Incident Management / ticket resolution
Creation of MOP/SOP and planning Change management process
Performance tuning of network devices and creation of SOP
Work with Telecommunication Service Providers to resolve escalated circuit problems to resolution
Planning and Perform upgrade of network and security devices
Work with Hardware/Software Vendors to resolve problems
Train and Mentor juniors
Act as an SME SPOC for certain Network products
Provide technical inputs for weekly/monthly customer service review reports

RoleCustomer Support Engineer/Technician

Industry TypeTelcom, ISP

Functional AreaIT Hardware, Technical Support, Telecom Engineering

Employment TypeFull Time, Permanent

Role CategoryTechnical Support

Education

UG :Any Graduate in Any Specialization

PG :Post Graduation Not Required

Doctorate :Doctorate Not Required, Any Doctorate in Any Specialization

Benefits

Skills Required

Job is expired

Company Overview

NTT Global Networks

Mumbai, Maharashtra, India

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