Job Detail

Job Description

• Provide input to the organization's strategic initiatives and drive these with the team
  develop KPIs to support the strategic initiatives

• Establish operational objectives and work plans and delegates assignments to subordinates

• Drive behavior, motivate, and above all, support the existing TAM team coach them, contribute to customer pursuits, get your hands dirty whatever it takes

• Hire and retain the best talent available

• Develop the team through training and certification

• Drive the implementation of the transformation and architectural roadmaps

• Working closely with the Customer Success Managers to drive project and engagement plans with your clients

• Provide technical leadership during major incidents

• Improve service availability, security posture, and service consumption.

• Build a relationship with our clients.

• Resolve the more difficult technical issues and lingering issues our clients may have

• Ensure a clear path to technical resolution is communicated to your clients

• Help develop and maintain best practices for implementing and supporting Zscaler products in both internal and customer-facing Knowledge Bases

• Maintain client specific documentation. Incident response plans, architectural and deployment documentation

• Develop and assist clients in adopting our best practices.

Qualifications/Your Background:

• 5 years in a leadership role

• Provide input to the organization's strategic initiatives and drive these with the team

• Develop KPIs to support the strategic initiatives

• Drive behavior, motivate, and above all, support the existing TAM team coach them, contribute to customer pursuits, get your hands dirty whatever it takes.

• Hire and retain the best talent available

• Develop the team through training and certification

• Working closely with the Customer Success Managers to drive project and engagement plans with your clients

• Provide leadership during major incidents

• Build a relationship with our clients.

• Resolve the more difficult technical issues and lingering issues our clients may have

• Strong customer management skills during and post-incident response and the ability to influence our client s choices.

• Knowledge in TCP HTTP/s and previously worked in technical roles.

• Internet and Security technologies such as SWG, Sandboxing, FireWall, DLP, VPNs, MPLS, SD-WAN or WAN Optimization.

• The ability to read packet captures

Skills Required