Devise procedures to inspect current standards and monitor processes and report quality issues
Design in-house quality procedures, standards and specifications to address process lapses
Analyse/audits service incident data, emails, voice clips, and customer surveys to identify areas of service delivery that did not meet pre-established performance standards
Co-ordination among cross functional teams (Sales, Collections, Fraud, Risk) and central teams
Build capability at branch level to improve productivity
Identifying and implementing new solutions to existing processes and to lead team with innovative ideas to bring best out of them.
Ensure strong corporate governance, regulatory compliance & adherence to management model
Lead and Develop Quality initiatives across
Salary: Not Disclosed by Recruiter Industry: Banking / Financial Services / Broking Functional Area: Production, Manufacturing, Maintenance Role Category: Production/Manufacturing/Maintenance Role: Quality Assurance/Quality Control Manager Employment Type: Full Time, Permanent
