Job Detail

Medline is continuing to experience aggressive growth in the digital commerce space - and operations and support for these applications is critical to the success of the business. With direction from eCommerce and Medline leadership, this person will manage and grow a team of I/S professionals, influence technical strategic direction, interface with counterparts in IS to support eCommerce systems operations. The primary function of the eCommerce Operations/Support Manager is to lead a team that supports and maintains e-commerce systems for Medline.

The Manager of eCommerce Operations must come from the eCommerce space and have a strong technical background in full digital commerce stack including but not limited to eCommerce engines. Challenges will include an ongoing strategic technology expansion; Onboarding and Team building; Vendor Management; Ability to transition the existing team to industry standard DevOps practices; Ability to transform from reactive to proactive approach; Ability to partner with the business in assessing needs and managing expectations for engineering and support solutions for as is and to be states; Ability to partner with Business, Infrastructure and IS leads to support value-creating technology development and ensuring high quality and performance of production systems. Technology stack can be learned but, must have a record of success in operationalizing and supporting a world class ecommerce operation.

Responsibilities:

• Plan and manage operations team to support high volume business to business (B2B) eCommerce website (medline.com) and various business to consumer (B2C) websites.

• Ensure the availability, reliability and security of Medline s eCommerce sites

• Respond to business critical emergency situations related to support of the eCommerce platform

• Create and execute team work plans and revise as appropriate to meet changing needs and priorities as well as provide oversight for project managers and team leads relative to same

• Support an agile work environment to deliver programs while balancing time, cost and scope

• Ensure adequate release processes consistently performed to make certain new releases do not threaten the stability and function of the websites affected

• Support robust change and configuration management practices

• Drive automation within eCommerce space by collaborating with internal teams and partners in different areas DevOps, Quality Assurance, Test data management, etc.

• Responsible for staffing, including recruitment, onboarding, scheduling, supervision, development, mentoring, evaluation, and disciplinary actions

• Assess and address team skill and knowledge gaps to ensure the teams consistently have the knowledge, skills and experience to support Medline s eCommerce systems

• Assist in managing service integrator and other technology vendor relationships

• Support the development of business cases, justifications and cost-benefit analysis for IS spend

• Collaborate with architecture team in devising the best architecture and designs including an emphasis on availability, reliability and security

• Support programs and projects portfolio to ensure timely and successful delivery

• Make technology recommendations related to eCommerce environment

• Work with internal business users to refine Medline s eCommerce operations/support roadmap as well as provide a world class eCommerce platform for realizing this roadmap

• Develop integrated processes across all eCommerce DevOps functions and collaborate with peers on process for overall processes

• Ensure the development and maintenance of technical and operational process documentation

• Additional responsibilities as deemed necessary for the role

Qualifications:

• BS in computer sciences or equivalent technical qualifications.

• 3+ years of experience in similar roles managing, supporting eCommerce applications

• 2+ years experience with Oracle eCommerce Suite (Endeca/ATG) strongly preferred.

• 2+ years experience with Agile methodologies (Scrum, Kanban)

• 2+ years of progressive staff management and development experience

• Exposure to DevOps tools and solutions

• Previous experience with implementation of e-commerce solutions a plus

• Understanding of various cloud technologies a plus

• Demonstrated collaborative skills, experience working in onshore/offsite model and ability to work well within a team

• Technical aptitude and demonstrated ability to work in a cross-functional environment.

• Excellent understanding of data and systems relationships to drive decisions

• Understanding of diverse application development practices (including both waterfall and agile methodologies) and various release management strategies

• Strong prioritizing, interpersonal, problem-solving and planning skills

• Strong verbal and written communication skills

• Ability to work with and influence senior management

• Ability to work in a fast-paced and deadline-oriented environment

• High degree of proficiency in MS Office Suite, Outlook, and Internet applications.