Achieve collection targets on various parameters like resolution, flows, credit cost and roll rates (depending on the bucket) o Ensure that the NPA's are kept at minimum trigger levels o Increase fee income / revenue and reduce vendor payouts o Conduct asset repossession as per policy and process based on section 9 (court receivers) o Represent the organization in front of legal/ statutory bodies as required by the legal team • Customer Interaction o Visit critical/complex customers and manage the collection process o Follow up with customer for reasons for defaulting.
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