Job Detail

IT technical specialist:
Responds to hands on issues reported through the Service Desk
Escalation point for Service Desk Tier 2 on all complex issues
Identify and facilitate workstation equipment order requests to Procurement
Work with Client to collect, inventory, store, and schedule disposal of IT equipment per internal agreement with Asset Management Service Owner
Wipe assets scheduled for disposal of all local drive information
Wipe/rebuild/reload of assets for redeployment as needed
Provide vendor-certified hardware break/fix services, working with hardware vendors as needed
Responsible to provide IT support and maintenance of desktops, laptops & physical network connectivity to the workstations.
Support a large network of local and remote computer users.
Installation of Desktop OS.
Installation, configuration and troubleshooting Office 365 products and other applications.
Troubleshooting hardware, network, printers, and software applications.
Installation of all kind of printers and basic troubleshooting knowledge.
Ensure compliance with all Koch policies & procedures in all related areas.
Handling new software standard exception requests.
Initiating the IT procurement and asset management.
Coordinating with service providers to solve other IT infrastructure issues.
Processing IT related material invoices (GRN).
Experience in ticketing tools for users request and problems management.
Managing conference room equipment.
Troubleshooting for known errors and workarounds.

IT Support Engineer(Service desk)
Skills:
Responds to hands on issues reported through the Service Desk
. Technical knowledge and understanding of print and labelling issues, especially in production and logistics areas (hard- and software)
. General know-how in hardware clients, devices, operating systems
. Experiences in hardware topics (especially regarding industrial PC, handhelds/scanners, mobile computers/forklift terminals)
. Knowledge of the appropriate operating systems (like Windows, Windows Embedded CE, maybe also Linux or Android)
. Adequate knowledge of programming and scripting languages
. Basic know-how in the needed technologies regarding connectivity, network, interfaces and ERP integration
. Basic know-how in appropriate device management systems
. If possible, a basic understanding of the supported business processes in production and logistics
. Proficiency in English
. Good communication skills
. Customer oriented

Notice period: can join at the earliest

Interested ones can share their resumes on adghr@adgonline.co.in or call- 9667077736