Skill
Tool knowledge,
Alert monitoring, Follow-up and closure of the call and enable in the RCA analysis
ITIL trained
Experienced in the specific tool in his/her previous assignment.
Basic problem isolation using knowledge base ( SRDB)
End user support for products like messaging and productivity apps
Key Responsibilities
Specific tool usage of advanced features, ticket management, critical incident management and usage of reports based on different views of the tool as asked by the customer. Excellent communication skills
ADG is techno-marketing company. Over the span of a decade, we have been providing Services in Artificial Intelligence(AI), Machine Learning, IOT, analytics, data science, software application development, mobile apps development for resolving the bu... Read More
