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IT Service Desk Engineer - ADG Online Solutions Pvt. Ltd.

Date Posted: Sep 25, 2020
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Job Detail

  • Location:
    Faridabad, Haryana, India
  • Company:
    ADG Online Solutions Pvt. Ltd.
  • Type:
    Full Time/Permanent
  • Shift:
  • Career Level:
  • Positions:
  • Experience:
    4 Year
  • Gender:
    No Preference
  • Degree:
  • Apply Before:
    Mar 24, 2021
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Job Description

Job description

Roles and Responsibilities

 

  • Technical skills frequently play a direct role in resolving user issues, service desk technicians need excellent technical and computer skills.

  • Problem-solving skills service desk analysts are primarily problem-solvers, so they should be able to devise technical and creative solutions to user issues.

  • Communication skills effective communication is key in this role, since service desk analysts need to gather data about problems, prepare detailed notes and reports, and walk users through the steps they can take to resolve software and hardware issues.

  • Time management – service desk analysts need excellent time management skills and should be able to set priorities when handling multiple tickets.

  • Team collaboration – service desk analysts routinely work with other IT personnel to resolve user issues, so they need to successfully collaborate with team members and coworkers

 

  • Participated in ticket escalation process to expedite resolution of issues
  • Managed schedules for thirty Tier 1 Service Desk Analyst
  • Created Analyst performance reports and delivered them to senior management

Benefits

Skills Required

Job is expired

Company Overview

ADG Online Solutions Pvt. Ltd.
Faridabad, Haryana, India
0 Current Jobs Openings

ADG is techno-marketing company. Over the span of a decade, we have been providing Services in Artificial Intelligence(AI), Machine Learning, IOT, analytics, data science, software application development, mobile apps development for resolving the bu... Read More

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