10 years' experience of leading waterfall and agile IT projects with in-house, external professional service partners and software vendors, particularly Salesforce, Microsoft and SAP.
5 years' experience of ITIL service operations processes
Poses a strong customer focus, demonstrate full ownership and accountability with a keen attention to detail and drive for completeness
Ability to provide vision and leadership for your own team and be a strong contributor and initiative owner within the Sales & Marketing leadership team and wider as required
Proven track record of managing highly geographical dispersed and cross disciplinary teams
Exceptional interpersonal communication and collaboration skills.
Quick learner, self-starter, able to work independently and collaborate strongly with peers
Passion for quality
Track record for active problem solving, working with complex heterogeneous technical environments and appreciation for the challenge and opportunities for operations excellence with intricate legacy ecosystems
Proven experience of Agile, public Cloud and Dev/Ops methodologies and the challenges to assure successful service operations; including but no limited to Salesforce, SAP and Microsoft Azure
Solid understanding of Agile Software Development Lifecycle and software quality assurance processes and tooling (e.g. Jira, GitHub, Jenkins, Selenium etc.)
Working knowledge of Microsoft Office, SharePoint and Project and associated suite of online collaboration tools to ensure full adoption of such systems of record for all projects under your control
Bachelor's degree in computer science or related field. Masters degree in business of finance preferred. Agile and Salesforce.com certifications preferred.
