Job Detail

Job Description

Roles and Responsibilities -

• You want to oversee the administration and maintenance of computer stations and

software for company, provides additional support if necessary

• You will also oversee the troubleshooting, software and systems backups, archiving, and

disaster recovery and provides expert support when necessary.

• You will also work with project teams to help implement Internal Systems.
• You will respond to escalated IT Service Desk / IT Help desk issues that have been

assigned to IT Support.

• You will oversee the administration and maintenance of tracking hardware and

software.

• You will also interact with internal clients on all levels to help resolve IT-related issues and

provides answers in a timely manner.

• You must also build and maintain vendor relationships and manages the purchase of

hardware and software products.

• You will also manage the purchasing of all software, hardware and other IT supplies at

the regional level and ensures that company assets are maintained responsibly.

• You will conduct effective performance evaluations and mentors those with less

experience through formal channels.

• You will also help the team execute career development plans and encourages more

junior innovators to take responsibility for their development within the company.

• You will challenge fellow innovators to progress toward their professional development

goals.

• You will seek and participate in development opportunities above and beyond training

required. You will also ensure accurate inventory and tracking of all IT hardware and

software assets across all sites.

Requirements:-

• Bachelors Degree in ECE, Computer Engineering, Computer Science, Information

Technology, or any IT / Computer-related course.

• A minimum 3 years of experience in IT Desktop Admin/Supervisor/Manager.
• Certifications: ITIL v3, Microsoft, and SCCM
• Knowledge of Desktop, Service Desk, Helpdesk and equipment as well as their

installation, configuration, maintenance, and repair.

• Knowledge of I.T. requirements/demands in call center company, particularly in the area

of Operations support.

• Skilled technical writer able to document problems and solutions for customers and other

technical support personnel.

• Good supervisory and people-management skills.
• Strong time and project management skills.
• Excellent verbal and written English communication skills
• Were also looking for someone whos adaptive to changing work schedules and

working hours.

• Someone who’s excellent problem determination technique and someone who’s

excellent customer orientation.

• Well-organized, good follow through on commitments to customers, and strong when it

comes to problem-solving, decision-making, and analytical skills.

Skills Required

• English Fluency
• Java
• MySQL
• Strong Communication skills