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IT Asset and Configuration Management Service Analyst - ADG Online Solutions Pvt. Ltd.

Date Posted: Sep 25, 2020
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Job Detail

  • Location:
    Faridabad, Haryana, India
  • Company:
    ADG Online Solutions Pvt. Ltd.
  • Type:
    Full Time/Permanent
  • Shift:
  • Career Level:
  • Positions:
  • Experience:
    5 Year
  • Gender:
    No Preference
  • Degree:
  • Apply Before:
    Mar 24, 2021
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Job Description

Job description

 

  • Identify Configuration Items (CIs) under GIOS and map to the ServiceNow application model
  • Control CI information, ensure upstream/downstream relationships are built connecting CIs to Application/Technical Services and validate the relationships
  • Perform verification and regular audits of CMDB information
  • Provide management information about Configuration Management, quality and operations, risks and for trending
  • Maintain quality of CI information entered into ServiceNow CMDB
  • Maintain currency on policy and process documents
  • Provide training on CMDB processes, reporting and associated tasks
  • Collect and validate information about the current state of CIs, escalate issues to the relevant owners
  • Receive and obtain notification of significant changes in the state and conditions of CIs. Escalate non-compliance to the IT Security & Operations Teams
  • Respond to requests for CI changes and updates from Change Management where human intervention (manual effort) is required
  • Provide reporting and metrics on CI information upon request
  • Baseline CMDB and track changes against the baseline.
  • Ensure the linkage between CMDB and ITIL Processes, such as Incident, Problem, Change, Service Catalog and Financial Management are maintained and offer optimum value
  • Keep test plans updated.
  • Participate in ServiceNow Release schedule.
  • Work with the Asset Management team to ensure Asset & CMDB are in synchronization
  • Identifies key metrics for IT to demonstrate trends, hot-spots, and successes across Client Global-IT environment
  • Conducts accuracy and validation reviews and adjusts collection sets as appropriate to build reliance on accuracy of data within the organization
  • Develops and maintains IT asset management standards and procedures for hardware and software assets and to oversee quality control throughout their lifecycles.
  • Works with functional management, vendor management and contract management functions to review technology resources (hardware / software), configuration, and vendor purchase agreements.
  • Oversees development and maintenance of tracking systems / services for all IT hardware / software assets in order to maintain an accurate inventory and configuration of all IT assets and their components and ensure compliance with vendor contracts.
  • Establishes linkage with configuration management, budgeting and procurement processes to track asset acquisition, utilization, configuration and retirement of assets.
  • Oversees the delivery of IT asset and configuration reports, including management reports.
  • Maintains working knowledge of IT asset and configuration management industry practices.
  • Implement user asset management security standards – infrastructure.
  • Maintain IT asset and configuration management procedures (license compliance and expense management).
  • Monitors compliance with IT asset management policies, procedures and standards.
  • Performs IT risk assessments on key IT infrastructure assets.
  • Implements procedures for information asset protection standards.
  • Maintains and implements enterprise-wide infrastructure asset logging procedures.

Benefits

Skills Required

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Company Overview

ADG Online Solutions Pvt. Ltd.
Faridabad, Haryana, India
0 Current Jobs Openings

ADG is techno-marketing company. Over the span of a decade, we have been providing Services in Artificial Intelligence(AI), Machine Learning, IOT, analytics, data science, software application development, mobile apps development for resolving the bu... Read More

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