Salary: INR 1,75,000 - 3,75,000 PA. Industry:BPO / Call Centre / ITES Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations Role Category:Voice Role:Associate/Senior Associate -(NonTechnical) Employment Type:Full Time, Permanent
ROLES & RESPONSIBILITIES:-
*Documents problem and resolution accurately
*Follows established Procedures and process in resolving the issues
*Provides support to customers via Chat
*Creation of Service Request (SR)
*Correctly identifying case categorization and severity definition
*Collection of relevant customer information
*Resolving issues based on information available.
Must have:-
* Excellent Spoken & Written English.
Salary: Up to 3.75 LPA
Candidate must be comfortable working in 24X7 rotational shifts.
DISCLAIMER: HCL Technologies BSERV do not charge any amount throughout the recruitment process
KEYSKILLS
HCL Technologies is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age. Our technology products, services and engineering are built on four decades of innovation, with a world-renowned ma... Read More
