Job Detail

Job Description

• A senior technical resource within the team who can manage complex networks including datacentres.

• Contributing to day-to-day network issues, including managing Critical issues to resolution and adjusting to priority requests to support the Business requirement.

• Conducting Network audit in the current environment to identify the gaps and challenges in the technology, team expertise, process, documentations etc. and deploying the service improvement plan.

• Supporting during the technical escalations / elevated support for maintaining service level agreements.

• Following ITIL methodology, and utilising the existing Eurofins Policies and Procedures, the mission of the position Network Operations Level 3 is to:

• Design, validate and update the networking standards (as outlined in the ENNA [Eurofins Normalised Network Architecture] document), and all global and regional objects of which you are responsible, maintaining objectives regarding the general functional attributes, as a member of CoC Network.

• Configure and manage the corporate solutions for VOIP, load-balancing, end-point protection, corporate WAN reporting, VPN (including SSLVPN);

• Manage the CoC Network ITSM queue consisting of:

• Extensive triage and resolution of Network related Incidents (VOIP, Data). Actively involved in troubleshooting and resolve the P1 and P2 Incidents in Eurofins Network landscape.

• Fulfilment of Network Requests like new device installation, configurations.

• Follow Eurofins Change Management Processes to own and manage the Network Changes from start to finish.

• Participate in SWOT analysis/Proactive Problem Management and contribute to the improvement of Network services health.

• Actively involve and complete the assigned Projects related to Network tools and Technologies. New site VOIP, Data integrations etc.

ROLE & OBJECTIVES :

• Participate in the CoC Network as a member and own key topics relating to incident management;

• Global project management with regards to the CoC Network.

• Take an active role in the creation and review of all documentation relating to the CoC Network and any services within (Key Group Documents, Standard Operating Procedures, Work Instructions, Request for Change, Guidelines);

• Deliver all services following ITIL methodology for Service Creation, including the following:
  • IT Service Card;
  • Standard Operating Procedures / Work Instructions;
  • Training;
  • Service Transition.

• IT Service Card;

• Standard Operating Procedures / Work Instructions;

• Training;

• Service Transition.

Skills Required