Roles and Responsibilities
Handle Help Desk ticketing system through Track IT.
Candidtae should know SLA
Candidate should know catch and dispatch
Manage Help Desk responsibility and resource allocation to maintain 300 users in multiple locations.
Ensure customer satisfaction through continuous status information.
Solve routine issues and escalate complex issues based on priority.
Develop and manage internal and external support documentation.
Strong communication and interpersonal skills, Proficiency in English.
Develop, execute and follow IT operational policies, standards and work instructions for IT support.
Desired Candidate Profile
Candidates should be from Harbour Line.
Only Female candidates good in helpdesk coordination or desktop support should apply.
ADG is techno-marketing company. Over the span of a decade, we have been providing Services in Artificial Intelligence(AI), Machine Learning, IOT, analytics, data science, software application development, mobile apps development for resolving the bu... Read More
