Job Detail

HCL is hiring for Hardware Support Engineers with good technical knowledge and command over spoken English language. The client is a prestigious US based Healthcare Equipment Manufacturer organization.

Limited Openings - interested candidates should appear as soon as possible
Excellent spoken English skill is compulsory!!

Designation: Engineer Product Support
Education: Technical Graduates (Preferably B.Tech (Mechanical / EEE / ECE / CS / IT) / BCA / MCA / B.SC (IT) background)
Experience: 1-year experience in hardware troubleshooting mandatory
Job Location: Noida
Salary: Upto 450000 LPA (** Basis last CTC drawn)
Shifts: US Shift
Working days: 5 days

Job Description:

#Analyse and resolve moderately complex Hardware / application problems faced by clients in Timely manner
#Assist in identification, validation, review and approval of customer support procedures
#Documents problem and resolution accurately
#Escalates or hands-off issues to other areas appropriately
#Follows established Procedures and process in resolving the issues
#provides support to customers via Phone or E-mail
#Correctly identifying case categorization and severity definition
#Collection of relevant customer information
#Initial understanding of the incident upon call receipt
#Resolving issues based on information available

Eligibility Criteria

#Only Technical graduates or post graduates can apply.
#Minimum of 01-year experience in hardware troubleshooting is mandatory.
#excellent spoken English skills are compulsory!!
#Must be comfortable working in US shifts (Night Shifts).

Please come down for a face to face Interview.

Contact Person Chinju 9028243027

Timings: 11:00 am to 6 pm

Kindly carry:
1.A copy of your updated resume
2.A govt. address/Id proof
3.A print out of this email

Please Note: Don't carry laptop or any other storage device...!

Feel free to refer your friends or colleagues for the openings.

Regards
Chinju S