Job Detail

Global Account Management - HCL Technologies Limited

Date Posted: Mar 28, 2020
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Job Detail

  • Location:
    Chennai, Tamil Nadu, India
  • Company:
  • Type:
    Full Time/Permanent
  • Shift:
    Third Shift (Night)
  • Career Level:
  • Positions:
    5
  • Experience:
    4 Year
  • Gender:
    No Preference
  • Degree:
  • Apply Before:
    Sep 23, 2020

Job Description

Job description for Service Desk L1 (GAM) profile.

 

 

 

Responsibilities

 

Managing user account across applications running on various platforms like IBM-AIX, Red Hat Linux, Z OS/RACF, SQL Administrator, Windows - Active Directory, etc.

 

 

 

To create and administer LAN accounts of the users

 

 

 

To create and administer various shared resources e.g. Distribution Lists, Directories

 

 

 

To provide permissions to the user as required by them

 

 

 

To setup the servers as per the customer requirement

 

 

 

To Standardize the network resources as per the client requirement

 

 

 

Ensure that the customer has the appropriate access to the tools to support the business in an efficient way

 

 

 

System Administrator for the User Account Maintenance and Incident Management

 

 

 

Systems including general housekeeping

 

 

 

Create LAN and/or E-mail account for the users and administer them.

 

 

 

Grant permissions on various network resources available to users.

 

 

 

Creation and administration of Global groups.

 

 

 

Creation and modification of exchange resources like Distribution Lists, Shared E-mail account, Shared Calendar and Conference Rooms.

 

 

 

Creation of New Directories as per the customer guidelines and grant permissions on them.

 

 

 

Setting up servers as per the client standards and granting permissions on them.

 

 

 

Creation, modification and deletion of user accounts on AIX Servers

 

 

 

Creation, Modification and deletion of user accounts on Mainframe/RACF

 

 

 

Creation, Modification and deletion of users accounts on Oracle/Sql

 

 

 

Perform development and maintenance of knowledge Base for the User Account

 

Maintenance Processes

 

 

 

Technical Requirement

 

Working knowledge of applications running across multiple platforms like HP-UX, Solaris, Windows, etc.

 

 

 

Understand of ITIL processes.

 

 

 

Working knowledge of ticketing system for Incident management.

 

 

 

Defining processes and implementing them as per need.

 

 

 

MCP - Installing, Configuring, and Administering Microsoft Windows 2000 Server / MCSE certified

 

 

 

Working knowledge of applications running across multiple platforms like BM-AIX, Red

 

 

 

Hat Linux, Z OS/RACF, SQL Administrator, Windows - Active Directory, etc.

 

 

 

Analytical and Root cause analysis

 

 

 

User account creation for Active Directory, Exchange Mailboxes, Distribution lists

 

 

 

VPN and remote dial-in users

 

 

 

Servers: Windows 2000, Windows 2003, Windows 2008,

 

 

 

Knowledge of Active Directory, Exchange 2003/2007

 

 

 

VPN and remote dial-in users

 

 

 

Windows Operating systems

 

 

 

Clients: Windows7, Windows Vista, Windows XP, Windows 2000

 

 

 

ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center

 

 

 

 

 

Soft Skill

 

Excellent communication and conversation skills (Verbal and Written)

 

 

 

Good documentation skills

 

 

 

Good working knowledge of MS OFFICE (Including MS Project and Visio)

 

 

 

Should have a great customer handling skills

 

 

 

Able to handle unforeseen situations

 

 

 

High level of acceptance

 

 

 

Can drive HCL's value and its methodology

 

 

 

Other Skills/ Experience:

 

Ability to successfully provide hardware/software/network problem analysis and resolution support over the phone

 

Personal dedication to providing high quality, superior service at all times. Ability to finish what is started is a must.

 

Ability to integrate as a cross-functional, team player in a fast-paced environment where all information is shared.

 

Ability to learn new information quickly and the willingness to do so at all times.

 

 

 

Ability to work flexible hours from time to time to cover for other Service desk staff and to be on call via pager during the week.

 

Customer Focus

 

Teamwork

 

Technical Expertise

 

Interpersonal Effectiveness

 

Concern for Order and Quality

 

Years of Experience

 

6 months to 3 years of Service desk, voice customer service, and support experience with problem solving involving hardware, involving hardware, software, and networks.

 

 

 

Certifications

 

Preferred MCP/MSCE/MSCA or HDI CSS or Cisco certification

 

ITIL knowledge of V2 or V3 especially on Service Desk, Incident, Problem, and Change

 

Management preferred

 

 

 

Education Requirements

 

Total: 3-4 years of University education post High school (B.Sc. or Diploma)

 

Bachelors / Masters / Equivalent

Full Time, Permanent
Technical Support
Education
Any Graduate in Any Specialization
Post Graduation Not Required
Any Doctorate in Any Specialization, Doctorate Not Required

Benefits

Skills Required

Job is expired

Company Overview

Noida, Uttar Pradesh, India

HCL Technologies is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age. Our technology products, services and engineering are built on four decades of innovation, with a world-renowned ma... Read More

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