Job Detail

Staffing and scheduling of the shift and allocation of duties.

• Implement systems and procedures that achieve higher cost efficiency and guest satisfaction.

• Facilitate learning and development for all the team members of the outlet.

• Performance Appraisal Management of the staff in the department.

  1. Maintain the Log Book and effective follow up system. Check the daily arrival list and monitor all VIP movement.

  2. Ensure that the guest has a pleasant stay by supervision of:

  3. Smooth Check In and Check Out

     Special requirements of the guest

     1. Co - ordinate with departments like Security and Housekeeping to ensure that all security, hygiene and aesthetic standards of the hotel are met.

     2. Act as a One Point Contact for the guest, constantly interact with guests in order to solicit feedback.

     3. Prepare reports on Occupancy, Average rates, Reservations.

     4. Monitor daily performance and manage revenue through revenue and yield management techniques.

     5. Ensure through regular monitoring of GSTS and feedback, prompt, efficient and accurate service to all the guests.

     6. Maintain the guest history system and updation of all the guest profiles.

     7. Monitor the business of competition hotels in terms of new accounts and rates.

     8. Ensure that all the operational standards set for all the processes are followed.

     9. Co - ordinate operations with Club floor, Concierge, Travel Desk or any other sub departments, through the guest cycle.

     10. Ensure norms, procedures, and systems for safety and security of guest belongings (e.g. Lockers, Left luggage etc.) are followed.

     11. Maintain regular contacts with corporate and individual customers, and build strong relationships with them.

     12. Ensure that all the statutory requirements for in house guests are met (C - Forms etc.)

     13. Job Requirements
         
         • Proficiency in English (verbal and written), second language an asset
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         • Previous customer related experience preferred
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         • Previous PMS experience an asset
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         • Computer literate in Microsoft Window applications an asset
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         • Must possess a professional presentation
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         • Strong interpersonal and problem solving abilities
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         • Highly responsible & reliable
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         • Ability to work well under pressure in a fast paced environment
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         • Ability to work cohesively with fellow colleagues as part of a team
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         • Ability to focus attention on guest needs, remaining calm and courteous at all times
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