1. Manage large amounts of incoming calls
2. Identify and assess customers' needs to achieve satisfaction.
3. Build sustainable relationships and trust with customer accounts through open and interactive communication
4. Provide accurate, valid and complete information.
5. Handle customer complaints, provide appropriate solutions and alternatives within the time limits
6. Follow up to ensure resolution.
7. Keep records of customer interactions, process customer accounts and file documents
8. Follow communication procedures, guidelines and policies
9. Should have good Email etiquette.
Required Skills / Desired Experience:
1. Proven customer support experience or experience as a Client Service Representative
2. Strong phone contact handling skills and active listening
3. Familiarity with CRM systems and practices. Customer orientation and ability to adapt/respond to different types of characters
4. Excellent communication and presentation skills
5. Ability to multi-task, prioritize, and manage time effectively
Apply with updated resume & the contact number for us to contact you back.
ADG is techno-marketing company. Over the span of a decade, we have been providing Services in Artificial Intelligence(AI), Machine Learning, IOT, analytics, data science, software application development, mobile apps development for resolving the bu... Read More
