Engineer -voice Operations

Engineer -voice Operations - Sify Technologies Limited

Date Posted: Dec 02, 2019

Job Detail

Location:

Mumbai, Maharashtra, India
Company:

Sify Technologies Limited
Type:

Full Time/Permanent
Shift:

First Shift (Day)
Career Level:
Positions:

9
Experience:

5 Year
Gender:

No Preference
Degree:
Apply Before:

Jun 29, 2020

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Job Description

Voice over IP, Cisco & Avaya Telephony operations.
Extensive knowledge/experience with Cisco TDM/ IP voice systems and components.
Hands-on configuration and troubleshooting experience on CISCO CUCM, UCCX, UNITY, AVAYA CM, AVAYA Audix/Modular messaging.
CUCM features
Local Route Group
CUCM Integration with 3rd party PBX
FAC configuration
Translation/transformation
UCCX Call Flow
Direct Routing/Forward routing
Call Handler
Firmware Upgrade
Incoming call flow
EM (Host not found)
Error Parse Limit
CUCM Services
Conference Unregister
Dial- Peers
Deploy, configure and maintain a variety of voice technologies including: Cisco, Asterisk etc.
Provide Tier 1, 2 and 3 operational support for deployed technologies such as PBXs, mobility servers, voicemail systems, toll bypass gateways and other network infrastructure.
Knowledge and experience operating converged (voice/video/data) networks, including knowledge of CoS, QoS and related quality of service parameters over MPLS backbone, WAN and voice circuit experience in VoIP environment.
Monitor, troubleshoot, and escalate production problems affecting the global network and systems infrastructure.
Perform vendor interaction with internal and external support organizations.
Participate on project teams to effectively communicate the operational requirements to ensure

RoleCustomer Support Engineer/Technician

Industry TypeTelecom/ISP

Functional AreaIT Hardware, Technical Support, Telecom Engineering

Employment TypeFull Time, Permanent

Role CategoryTechnical Support

Education

UG :Any Graduate in Any Specialization, Graduation Not Required

PG :Any Postgraduate in Any Specialization, Post Graduation Not Required

Doctorate :Doctorate Not Required

Benefits

Skills Required

Job is expired

Company Overview

Sify Technologies Limited

Noida, Uttar Pradesh, India

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In 1998, we were the first Indian ISP. Millions experienced the Internet for the first time on the Sify network. We pioneered the Internet café and voice and data services for international call centers. Two decades later, businesses are our core cl... Read More

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