Job Detail

Job Description

Digital Marketing & Customer Success Manager

Education:

Any Graduate/ Post Graduate from reputed Universities/ Colleges with 60% of average marks. An MBA from reputed College/ University is a PLUS.

Skills:

A thorough understanding of social media management solutions, content solutions, and digital marketing solutions

Ability to develop clear business cases around opportunities for engagement in social and digital media

Perform under deadlines in a process- oriented environment

Excellent communication and interpersonal skills

Role & Responsibilities:

Monitor SEO/ SEM, Marketing and Sales performance metrics to forecast trends

Set digital marketing strategies using all necessary tools (e.g. website, emails, social media, and blogs)

Strategize, plan and help with the execution of social media strategies/ campaigns for our customers

Managing our client s social media presence and engaging communities across relevant social media platforms

Research products, services and current strategies to identify new opportunities

Analyze web traffic metrics and suggest solutions to boost web presence

Keep up- to- date with our audience s preferences and proactively suggest new campaigns

Liaise with Marketing, Sales, Design and Content teams to optimize customer experience and ensure brand consistency

Identify advertising needs

Establish best practices in digital marketing

Stay up- to- date with digital technologies developments

Coordinate with business partners and internal teams to deliver social media campaigns and solutions

Report and analyze the performance of initiatives and campaigns on social media platforms

Client interactions to ensure client satisfaction and repeat business and referrals.

Proactively identify new opportunities and pitch innovative ideas

Lead new business pitches and client servicing

Thought leadership on digital media by educating internal agency and external client teams at various points

Meet revenue targets and drive incremental billing and revenue Salary and other benefits are above the industry standards for the right candidate

Skills Required